Discovery Roadmap

For a successful service strategy, you need a clear plan of action and a comprehensive roadmap for your customer experience.

You also need confidence and evidence that investing in customer service will positively impact business performance.

Membership enables you to shape your customer experience strategies to ensure exceptional service is hardwired and consistently delivered, helping you meet your business goals.

Your dedicated Client Development Director will work with you to shape your service roadmap based on a blend of insights, experience, best practice models, and detailed sector knowledge.

Interested in becoming a member?

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Helping you map your Service Journey

We can help you improve your customer engagement and boost stakeholder satisfaction through relevant tools, training, and practical solutions:

Getting up to speed with you and your world
An independent perspective on the key issues affecting your customer experience
Generating and shaping a relevant service strategy through a tailored engagement plan
Benchmarking and accreditation to help embed a culture of continuous improvement
Hardwiring service into the heart of your organisation
Making the business case for investing in customer service
Ongoing advice and interaction through networking events, knowledge sharing and more

Interested in becoming a member?

Request a call Download brochure

An on-going programme of review and customer engagement for retail and office customers of the prestigious Regent Street property portfolio…

Michelle Laramy
Head of Customer Experience, The Crown Estate

The need for excellent customer service may not be the first thing that springs to mind when considering a science-based industry like laboratory services “ but it is something that ALcontrol has put at the heart of its way of operating, with impressive results…

Julia Bloomer
Group Customer Services Director, ALcontrol

Discover how first direct has used customer service as a differentiating factor over the years to maintain its position in the top 10 in the UK Customer Satisfaction Index…

Joe Gordon
Head of first direct

How we help Organisations

Develop your people

Develop your people

Better trained staff are able to service your customers more efficiently and effectively. Our research proves that employee engagement is…

Measure & Benchmark

Measure & Benchmark

Independently measure your success, identify opportunities and benchmark against competitors. Understand where you are outperforming and where the biggest opportunities…

Policy Engagement

Policy Engagement

We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators. We engage…

Enhance Your Profile

Enhance Your Profile

Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile. Demonstrate your long-term commitment…

Standards

Set Service Standards

Find out how to set the highest quality standards to provide excellent customer service consistently. We set the industry standard…

Friend

A Critical Friend

We act as your critical friend – giving you an impartial outside perspective when you need it. Our Client Relationship…

Research

Research & Insight

Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy. Our members…

Advice & Support

We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage. We are on…

Interested in becoming a member?

Embed service throughout your organisation and enhance your business performance

Request a call

Need help? Speak to our membership team today on +44(0) 207 260 2620

We'll email you a copy of our Discovery Roadmap brochure

Speak to our membership team today on+44(0) 207 260 2620 or enquire below

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