UK Customer Satisfaction Awards

[vc_toggle title=”UKCSI Most Improved Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: Swinton Insurance

[/vc_toggle][vc_toggle title=”UKCSI Best in the UK Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: first direct

[/vc_toggle][vc_toggle title=”Best Application of Technology Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: Cabot Financial

Finalists:

• British Gas
• Co-op Group
• Costain
• Engage Hub
• Frasers Group
• Green Flag
• Marks & Spencer
• Network Rail (High Speed)
• Openreach

[/vc_toggle][vc_toggle title=”Best Customer Satisfaction Strategy” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: Transport for London Commercial Development

Finalists:

• Aldi Stores
• Disclosure & Barring Service
• Golding Homes
• Hampshire County Council
• Intercity Technology
• Rainbow International/ISS Restoration
• Redrow
• UK Power Networks Services
• Xoserve

[/vc_toggle][vc_toggle title=”Best Customer Service Co-Creation Collaboration Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: HM Passport Office

Finalists:

• Caledonia Water Alliance
• Grand Union Housing Group
• J Browne Construction
• Mainstay
• Secure Trust Bank
• SSCL (Shared Services Connected Ltd)
• Thames Water
• Wessex Water
• Wales & West Utilities

[/vc_toggle][vc_toggle title=”Cabot Financial Sustainable Customer Service Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: Hitachi Capital Vehicle Solutions (part of Hitachi Capital UK PLC)

Finalists:

• Companies House
• EverTrek
• Port of London Authority

[/vc_toggle][vc_toggle title=”Customer Service Changemaker Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: Alison Jennings, Head of Customer Experience, Xoserve

Finalists:

• Annette Ritson, Customer Service Manager, Clarity
• Charley Maher, Managing Director, Pelican Business Services
• Gemma Colby, Head of Customer Experience, Yell

[/vc_toggle][vc_toggle title=”Customer Service Strategic Leadership Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: Richard Pash, UK Chief customer Officer, Zurich Insurance

Finalists:

• Andy Szabo, Chief Customer Officer, Xoserve
• Carla Thomas, Director Business Customer Service, Openreach
• Julie Gill, Director Customer Service Operations, Amcare™ Group
• Josh Gill, Chief Executive Officer, Everflow Water
• Marie Fisher, Head of Client Relations, Hudson Outsourcing,
• Mark Billingham, Group Customer Care Director, The Very Group
• Mike Gauterin, Enterprise Customer service Director, BT Group
• Sara Protheroe, Chief customer Officer & Executive Director, Pension Protection Fund
• Stephanie Trubshaw, Customer Director, Electricity North West

[/vc_toggle][vc_toggle title=”Employee Engagement Strategy Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: Boots UK

Finalists:

• Covéa Insurance
• Dwr Cymru Welsh Water
• Fittleworth Medical
• Hitachi Capital Vehicle Solutions (part of Hitachi Capital UK PLC)
• Knight Frank
• Laithwaites
• Loop Customer Management
• Sitel® UK&I
• South East Water

[/vc_toggle][vc_toggle title=”Freshworks Best Customer Experience Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: Octopus Energy

Finalists:

• Ageas
• believe housing
• Bought By Many
• Clarks
• Citizen
• Kindertons Accident Management
• Samsung KX
• Skipton International
• Surrey County Council

[/vc_toggle][vc_toggle title=”Ipsos MORI Customer Feedback Strategy Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: O2

Finalists:

• Admiral Group
• Brenntag
• CMOStores.com
• Disclosure & Barring Service
• Kia UK
• NHS Property Services
• Paragon Bank
• SafeMove a part of Yorkshire Water
• Xoserve

[/vc_toggle][vc_toggle title=”Kantar Best Use of Customer Insight Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: Electricity North West

Finalists:

• AmeySRM
• Kia UK
• Nationwide Building Society
• Northern Ireland Water
• Patch Plants
• Places for People
• SP Energy Networks
• Yorkshire Water
• Virgin Money

[/vc_toggle][vc_toggle title=”Morrison Water Services Customer Focus Award – SME” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: The Edinburgh Casting Studio

Finalists:

• Analox Group
• Better2Know
• Crest Pumps
• New Homes Customer Care (NHCC)

[/vc_toggle][vc_toggle title=”Pension Insurance Corporation Customer Satisfaction Innovation Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: Yell

Finalists:

• Caravan Guard
• Claims Consortium Group
• National Highways
• Nestlé Purina
• Sort Move
• South East Water
• SP Energy Networks
• Vistry
• Yorkshire Water

[/vc_toggle][vc_toggle title=”Quality Service Provider Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: MSC Industrial Supply Co.

Finalists:

• Axis part of Bidvest Noonan Group
• CAF Bank
• FreeAgent
• HM Passport Office
• Kent Fire and Rescue Service
• Pension Protection Fund
• Pension Insurance Corporation
• Vita Health Group
• VIVID

[/vc_toggle][vc_toggle title=”Salesforce Customer Commitment Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: Knight Frank

Finalists:

• Amcare™ Group & Convatec
• Buzzbike
• Coastline Housing
• Curo
• HMRC
• Kimal
• National Grid
• Silver Cross UK
• TalkTalk

[/vc_toggle][vc_toggle title=”Sitel Group® Customer Focus Award – Large Enterprise” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: Pension Insurance Corporation

Finalists:

• Arval UK
• BT Group
• MSC Industrial Supply Co.
• Openreach
• Scottish & Southern Energy Networks
• UKCloud
• Vertas Group
• United Utilities
• Virgin Money

[/vc_toggle][vc_toggle title=”TLF Research Best Return on Customer Service Investment Award” style=”round” color=”green” css_animation=”fadeInUp”]

Winner: SP Energy Networks

Finalists:

• Knight Frank
• Openreach
• New Homes Customer Care (NHCC)
• Scottish & Southern Energy Networks
• Yell

[/vc_toggle]

[vc_toggle title=”Why enter the UK Customer Satisfaction Awards?” style=”round” color=”green” css_animation=”fadeInUp”]Build morale. Celebrate success. Positive outcome from a challenging year.

The deadline for entry submissions is 14 October 2022.[/vc_toggle][vc_toggle title=”Who can enter the UK Customer Satisfaction Awards?” style=”round” color=”green” css_animation=”fadeInUp”]Any organisation. Members and Non-members.

The deadline for entry submissions is 14 October 2022.[/vc_toggle][vc_toggle title=”Does my information remain confidential?” style=”round” color=”green” css_animation=”fadeInUp”]Yes. Judges sign a legally-binding NDA.[/vc_toggle][vc_toggle title=”Can individuals enter the UK Customer Satisfaction Awards?” style=”round” color=”green” css_animation=”fadeInUp”]There are two categories for individuals – Outstanding Leader & Changemaker.

The deadline for entry submissions is 14 October 2022.[/vc_toggle][vc_toggle title=”What is the cost to enter?” style=”round” color=”green” css_animation=”fadeInUp”]The entry submission is complimentary.

The deadline for entry submissions is 14 October 2022.[/vc_toggle][vc_toggle title=”Will I be able to get an extended entry deadline?” style=”round” color=”green” css_animation=”fadeInUp”]Almost invariably No – shortlisting takes place immediately following the deadline.[/vc_toggle][vc_toggle title=”What happens if I make Finalist Shortlist?” style=”round” color=”green” css_animation=”fadeInUp”]You’ll get one free invitation to the awards ceremony when at least one other ticket is purchased – (limited to one maximum per organisation).[/vc_toggle][vc_toggle title=”Can our team attend the Awards Ceremony?” style=”round” color=”green” css_animation=”fadeInUp”]Yes. Tables are for sale on first come first served basis (Subject to any lingering Government guidance) and tickets will be on sale soon.[/vc_toggle][vc_toggle title=”If successful can we issue press releases?” style=”round” color=”green” css_animation=”fadeInUp”]Yes![/vc_toggle]