The Institute of Customer Service – Page 28 – Institute of Customer Service

Christmas cheer for Next

Online sales during the period provide a boost for the retailer

Millions would suffer in a cashless society

A report has highlighted the risks of a society where bank notes and coins are no longer used

British Airways invest in staff training

Multi-million pound investment will see staff reaching out to customers on the terminal floor

Morrisons launches ‘Customers First’ initiative

Staff encouraged to adopt 'drop the box' policy

Amazon retains top spot for customer satisfaction as turmoil on the UK high street continues

Amazon has retained the top spot in the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service. With a customer satisfaction score of 86.7 points (out of 100) this is the sixth consecutive time consumers have rated Amazon number one.

Banking customer satisfaction reaches record high

The latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service reveals customer satisfaction with banks and building societies is at its highest point since the UKCSI began in 2008.

Celebrating award-winning customer service

Thirteen organisations from a variety of UK industries have been unveiled as the country's best for customer service at the 2018 UK Customer Satisfaction Awards ceremony, held at the Hilton on Park Lane, last night.

Response to Financial Reporting Council consultation on proposed revisions to the UK Corporate Governance Code

Institute of Customer Service response to the FRC consultation on corporate governance.

Amazon on top again for customer satisfaction

Amazon has retained the top spot for the fifth consecutive time in the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service.