UK public sector leaders call for shared vision to improve customer service, despite financial pressures
UK public sector leaders are calling for a shared vision for improving customer service, according to a new report from the Institute.
Switch in a week legislation comes into play
On the 16th September the Payments Council launched a new -'7- day Switch'- account switching service (also called the Current Account Switch Service).
Budget 2014: Focus on customer service is central to business competitiveness and growth
The Chancellor George Osborne delivered his Budget Statement to Parliament this week and announced a number of measures to boost business and economic growth.
Are you being engaged? (2014)
Employee engagement and its influence on customer satisfaction and buying behaviour