Customer Focus Magazine

Extract from Customer Focus Magazine: Issue 28 (Jan 2020) The higher you climb, the further you have to fall. Mark Gait talks to Customer Focus about how the best way to fight increased customer expectation is to use ever more technological innovation…

Extract from Customer Focus Magazine: Issue 28 (Jan 2020) The Grenfell Tower fire in June 2017 left 72 people dead, just as many injured, and was the UK’s worst residential fire since the Second World War. If there is a…