Seeing service with a fresh pair of eyes
Sometimes it's really important to step out of your normal circle of activities and see things from a new perspective.
Shell Energy offers 710,000 UK homes 100% renewable electricity
Oil giant takes on 'big six' suppliers
Consumers stockpile food in preparation for no-deal
Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
February footfall among retail shoppers falls again
The number of consumers visiting retail stores fell by 2% year on year
We have to get back to the top of our game in driving the service agenda
We're already nearly a month into 2019, but it feels like a New Year has not brought much that's new -only an intensification of a number of challenges!
Millions would suffer in a cashless society
A report has highlighted the risks of a society where bank notes and coins are no longer used
We can boost UK productivity if we put service at the heart of organisational purpose
The productivity debate has significantly risen up the political and business agenda. There are different views on what drives productivity, but understanding it is vital to improving living standards and achieving sustainable economic growth.
British Airways invest in staff training
Multi-million pound investment will see staff reaching out to customers on the terminal floor
We have to get AI right from the outset, otherwise we’re building trouble for the future
From simple robotics to speed up a process, right through to intelligent AI that can learn for itself and make decisions, technology is reshaping our world and the way that businesses operate.
Morrisons launches ‘Customers First’ initiative
Staff encouraged to adopt 'drop the box' policy