Ideal Queen’s Speech: recognise importance of good customer service
What's really needed from the Queen's speech
Bridging the customer service skills gap for prosperity
The Autumn Statement underlined the importance of tackling youth unemployment in order to enhance UK competitiveness
Post-election: focusing politicians on customer service
The election campaign has shown many themes across the parties that are very revealing of politicians thinking when it comes to customer service
Jo Causon looks at some of the trends emerging in 2015
Key trends that had started to emerge in 2014 and how we believed they will develop throughout 2015.
Putting an All-Party focus on Customer Service in the Utility sector
The All Party Parliamentary Group on Customer Service was founded in July 2014 with an aim to raise awareness and understanding of customer service amongst parliamentarians and establish a dialogue with UK organisations across all sectors.
Creating a sustainable future: The relationship economy
Customer expectations are certainly continuing to rise and their needs are evolving more rapidly, with convenience, ease of doing business and speed seen as particularly important.
How do you make sure customer service helps your business?
With UK Customer Satisfaction at it's lowest point since 2011 what can you do to make sure customer service helps your business to succeed?
Budget 2014: Focus on customer service is central to business competitiveness and growth
The Chancellor George Osborne delivered his Budget Statement to Parliament this week and announced a number of measures to boost business and economic growth.
Legislation and customer service
Legislation can help protect customers, but excellent customer service requires sustained focus from organisations
The 2014 Annual Conference from the Institute of Customer Service
The Institute of Customer Service Annual Conference has become a key fixture for all those wishing to gain insight and knowledge about customer service innovations and best practice.