In the last few months, we have been inviting our members and wider network to share examples of great and inspiring customer service against the odds. Osborne Property Services has submitted a collection of inspiring stories showcasing these examples of…
Watch our Marketing and Communications Director, David Dagger, share the key challenges impacting the Housing sector at the National Housing Maintenance Forum (NHMF). David also provides recommendations on how organisations could improve their customer experience ?
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Gareth Turpin, Chief Marketing Officer at Virgin Media O2. Listen to Jo and Gareth discuss insights on navigating…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Basil Scarsella CEO of the UK Power Networks. Listen to Jo and Basil discuss insights on the the…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Sarah Beale, CEO of The Association of Accounting Technicians. Listen to Jo and Sarah discuss insights on the…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Mike Gauterin, Managing Director at BT Enterprise. Listen to Jo and Mike discuss insights on innovations he's excited…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Anna Cook, Managing Director of Service at Sky. Listen to Jo and Anna discuss insights on updating processes…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Paul Jenkins, Managing Director for the UK at Cabot. Listen to Jo and Paul discuss insights on his…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Dr Peter Carter, an independent health consultant and former Chief Executive and General Secretary of the Royal College…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Alastair Brass, Central Operations Director at Marks and Spencer. Listen to Jo and Alastair discuss insights on the…