Shoppers secretly filmed at major UK stores
Customers were allegedly filmed in order to get them to spend more
Customer satisfaction with the utilities sector remains low
The sector is ranked twelfth out of 13 in the latest UKCSI
Eurostar customers warned not to travel
Delays caused by French customs officers holding industrial action
Transport sector hits rock bottom for customer satisfaction
The sector's UKCSI score of 71.8 is its lowest since July 2009
Proposed reforms to railways ticketing system
Customers stand to benefit from overhaul of train ticketing system
Cheap National Express tickets ease rail fare pain
Over three million coach tickets are available to customers
Consumer Council for Water: Draft Forward Work Programme for England and Wales (2018-2021)
Institute of Customer Service response to Consumer Council for Water's Draft Forward Work Programme for England and Wales, 2018-2021
BEIS consultation on the Green Paper on Corporate Governance Reform
Institute of Customer Service response to the Department for Business, Energy & Industrial Strategy's Green Paper on Corporate Governance Reform
Cabinet Office Consultation on a new Public Service Ombudsman
Institute of Customer Service response to the Cabinet Office Consultation 'A Public Service Ombudsman'