More than 1,400 restaurants close in year to end of June
Both household names and independents are struggling in the current climate
Diners shunning established cuisines
The restaurant sector continues to decline, but consumers are looking away from traditional favourites
Businesses must resist short-term defensiveness in uncertain times
The Institute's twice yearly UK Customer Satisfaction Index (UKCSI) is perhaps our most revealing and comprehensive piece of research into the state and direction of standards of customer service.
A sticking plaster doesn’t fix a broken leg
Organisations may be better dealing with issues & complaints, but they are not dealing with systemic problems. It's a little bit like trying to use a sticking plaster to fix a broken leg.