Webinar: Head to Head with Ben Fletcher (The Very Group)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Webinar: Head to Head with Catherine Rutter (Lloyds Banking Group)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Making the case for customer service in your organisation
The weight of evidence about the impact of customer satisfaction and employee engagement on financial performance, trust, reputation and productivity…
How to define and measure the return on investment of customer service
At a time of acute financial challenge, organisations need to make savings and think hard before making any new investment…
We have to get back to the top of our game in driving the service agenda
We’re already nearly a month into 2019, but it feels like a New Year has not brought much that’s new -only an intensification of a number of challenges!
Embedding the learnings of National Customer Service Week all year round
Just a few weeks ago at the beginning of October, organisations across the UK got involved in National Customer Service Week. Once again, it proved a huge success with high levels of engagement from businesses around the country.
How do you make sure customer service helps your business?
With UK Customer Satisfaction at it’s lowest point since 2011 what can you do to make sure customer service helps your business to succeed?
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
