Top tips on Improving Service Productivity
In the context of the financial and operational challenges emerging from the Covid-19 crisis, improving productivity has a renewed urgency: it could make the difference between business survival or failure.
Practical advice for customer service and debt management during COVID-19
Debt management is stressful: we have set out some essential practical points to consider to help you and your customers navigate the current crisis.
Lloyds introduces highest overdraft rate to date
The new overdraft rate of up to 49.9% will affect customers with poor credit scores
Santander customers faced with interest rate slash
The changes, which will be introduced in May, will also see cashback capped
New year sees rise in railway fares
Commuters faced with fare increases, despite a year of disruption
Millions affected by IT banking failure
Lloyds Banking Group customers were unable to access their accounts on New Year's Day
Banks and building societies sees drop in customer satisfaction
Sector sees first fall since 2016 but remains above UK average
Plum users complain about withdrawal issues
The money management app has apologised to customers after deposits and withdrawals were delayed
HSBC and Santander ordered to refund customers for overdraft charges
The banks failed to warn some customers that they had fallen into the red and were liable for penalty fees
NatWest launches new digital bank
The app-based Bó bank will provide users with a number of innovative features