Morrisons loyalty points go missing
Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in the UK
MPs slam banking IT failures
Treasury Committee report criticises the level of IT failures at banks
QuickQuid collapses, leaving compensation claims up in the air
The UK's biggest payday lender has fallen into administration, leaving thousands of customers in limbo
Almost half of all recruitment fails, costing the UK economy £17.6bn a year
New research conducted by The Institute of Customer Service reveals that ineffective recruitment costs the UK £17.6bn annually.
Vodafone customers hit by bills of up to £10,000 following error
Vodafone customers unable to reach operator after incorrect roaming charges applied
Millions of UK customers overcharged for home and car insurance
Increased insurance premiums after renewals costing £200 extra per person a year on average
Thomas Cook customers may have to wait several weeks for refunds
A large number of customers are unlikely to receive their money back before December
Monzo rethinks its Plus account
The app-based bank's fee-charging packaged account is no longer available to new customers
Prudential hit with large fine for misleading customers
The FCA has fined the company for its failure to tell customers key facts
Thomas Cook collapse causes chaos for customers
The tour operator ceased trading on Monday, sparking disruption for some 150,000 UK holidaymakers