For Wednesday's Recognition theme in National Customer Service Week, our CEO Jo Causon held a practical session with Fran Rea, Director of Customer Service & Service Delivery at NewDay; Kathryn O’Brien, Customer Experience Director at TransPennine Express; Stephen Shaw, Head…
As the saying goes, necessity is the mother of invention – and as businesses continue to face the enormous challenges brought about by the Coronavirus pandemic, this has never felt more relevant.
Customers will still have the option of receiving paper statements if they wish to
Oil and gas giant will help customers reduce their CO2 footprint
The new Airbus A350-1000 features an interior revamp and several innovative customer-friendly features
Customers will be able to choose made-to-order bars available in 1,500 possible flavour combinations
The high-street retailer has responded to customer concern surrounding single-use plastics by banning glitter from its 2019 Christmas cards, wrapping paper, calendar and crackers
Retailers are responding to customer demand for cruelty-free fashion, with major high-street brands launching 'free-from' clothing and accessory lines
Frequent fliers between Birmingham and Glasgow will reap the rewards after the airline announced the launch of a new service for 2020
Customers will be able to order hot food and selection of items through the Deliveroo app