Mobile customers can switch providers with one text
New Ofcom rules will make it quicker and easier for customers to change network
Mobile banking will overtake branch visits within two years
New research suggests branch visits will continue to fall in the face of app-based banking
Facebook announces launch of cryptocurrency
Customers will be able to use currency through Facebook apps and more
New railway timetable launched following torrid year
Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railways
Passengers could be weighed before flights
The installation of pressure pads would allow airlines to better account for fuel usage
ScotRail commits to improvement plan
£18 million plan aims to improve services for customers
Shell Energy offers 710,000 UK homes 100% renewable electricity
Oil giant takes on 'big six' suppliers
NatWest trials fingerprint debit cards
The new contactless card enables a spend of over £30
Proposed reforms to railways ticketing system
Customers stand to benefit from overhaul of train ticketing system
TransPennine Express first UK train company to adopt WhatsApp
Passengers now have additional customer service channel through which to communicate