British Airways hit with record fine after data breach
2018 security failure led to exposure of customers' personal details
Mobile customers can switch providers with one text
New Ofcom rules will make it quicker and easier for customers to change network
EE hit with fine after texting customers without consent
ICO imposes penalty after ruling that company disregarded direct marketing rules
Firms that overcharge loyal customers could face instant fines
Providers that exploit loyal customers are in the firing line in the face of new government proposals
Customers overcharged by £24 billion
Citizens Advice calls for consumer compensation following overcharge findings
HMRC cracks down on imitation fraud
Tax authority introduces controls to better protect tax-payers against spoofing crime
Broadband, phone and pay TV firms must tell customers about cheaper deals
A new watchdog ruling aims to tackle 'loyalty penalty'
Sainsburys and Asda merger blocked
Deal blocked by UK's competition watchdog over fears it would raise prices for consumers
Bank fraud victims in line for fairer treatment
A new code of conduct will help customers who have been scammed
Shoppers secretly filmed at major UK stores
Customers were allegedly filmed in order to get them to spend more