UK watchdogs need to do more to protect consumers
National Audit Office says that regulators need to prove that they are protecting customers properly
Supermarkets misleading customers over healthy food
A BBC investigation has found that supermarkets aren't playing fair when it comes to the marketing of certain products
Customers suffer after Flybmi goes bust
Collapse of the airline leaves some customers out of pocket and in limbo
Banks hit by increased customer complaints
The rate at which the Ombudsman has found in favour of customers has doubled in a year
Which? urges overhaul of consumer rights systems
The consumer group is advocating widespread change in order to protect the rights of UK customers
“No-deal” Brexit could see airline passengers lose out
Airlines have been criticised for withholding information regarding flight cancellations
Just Eat in the firing line over allergens and hygiene
Restaurants listed on the platform have been providing incorrect allergens information €“ while over 100 have hygiene ratings of zero
The data challenge
With the explosion of data created by customer contact, there are tremendous opportunities to improve the customer experience and create more personalised offerings. How does this sit with the new regulation known as GDPR?
Consumer Council for Water: Draft Forward Work Programme for England and Wales (2018-2021)
Institute of Customer Service response to Consumer Council for Water's Draft Forward Work Programme for England and Wales, 2018-2021
Can you regulate for customer service?
A recent meeting of the All Party Parliamentary Group on Customer Service concluded outcome based regulation is the way forward