Vice President

Vicky Fordham-Lewis, Managing Director at Osborne Property Services

Peter Markey, Chief Marketing Officer at Boots

In addition to her role at Lloyds Banking Group, Catherine is also the Managing Director for Customer Contact within Lloyds Banking Group

Heather Smith, Managing Director, LV= GI Retail

Alison Jaap, Customer Care Director for OVO Energy

Phil McGilvray is the Managing Director Debt Services at TDX Group

A strategy, transformation, technology and digital commerce executive, with a proven track record in large global B2C and B2B companies, Sian is currently CEO at Xoserve.

Trafford Wilson - Executive Director of Customer Services, The Guinness Partnership

Customer Experience Director at TransPennine Express

Working for United Utilities Group as Customer Services Director, Louise has held a number of senior positions at North West Water, Norweb Plc, Vertex and United Utilities.

Martyn is the Operations Director at Laithwaites

Matt has more than 25 years' Insurance Operations experience and includes Prudential amongst his previous employers.